Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and safeguards your personal information when you visit our website at modpizzafood.rest, place orders through our platform, or otherwise interact with our services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This policy applies to all users of our website, mobile applications, online ordering systems, and any other digital services we provide in connection with our food business operations in the United States.

1. Company Information and Contact Details

The data controller responsible for your personal information is:

For any privacy-related inquiries, requests, or complaints, you may contact us directly at the email address listed above. We are committed to responding to all privacy inquiries within a reasonable timeframe, and no later than 45 days of receipt.

2. Scope and Applicability

This Privacy Policy applies to:

• All visitors to our website at modpizzafood.rest
• Registered account holders and customers who place orders online
• Individuals who sign up for our marketing communications, loyalty programs, or newsletters
• Users who interact with us through social media, email, phone, or other communication channels
• Individuals who participate in surveys, contests, or promotional events
• Job applicants who submit their information for employment consideration

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several types of information to provide, improve, and personalize our services. The categories of personal information we collect include:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name – to identify you and personalize your experience
• Email address – for order confirmations, account management, and marketing communications
• Phone number – for order updates, delivery coordination, and customer service
• Mailing and delivery address – to fulfill your food orders and manage deliveries
• Date of birth – to verify age eligibility where applicable and to provide birthday promotions
• Username and password – to secure your account and authenticate your identity

3.2 Payment and Financial Information

To process your food orders and transactions, we collect:

• Credit card and debit card numbers (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• Digital wallet information where applicable

We do not store full credit card numbers on our servers. All payment data is handled by PCI-DSS compliant payment processors.

3.3 Usage and Behavioral Data

When you interact with our website and digital services, we automatically collect:

• Pages visited, time spent on each page, and navigation paths
• Search queries entered on our website
• Items viewed, added to cart, and purchased
• Frequency and timing of your visits
• Clicks, scrolls, and other interaction data
• Referral source (how you arrived at our website)

3.4 Device and Technical Information

We collect technical data from the devices you use to access our services, including:

• IP address and approximate geographic location derived from IP
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Device identifiers and advertising identifiers
• Language and time zone settings
• Cookie identifiers and session tokens

3.5 Location Data

With your permission, we may collect precise geolocation data to help you find the nearest Mod Pizza location, facilitate delivery services, or provide location-based offers and promotions. You may disable location sharing through your device settings at any time.

3.6 Communications Data

When you contact us for customer support, submit feedback, or engage with us through any communication channel, we may collect and retain:

• Email correspondence and chat transcripts
• Customer service call recordings (where permitted by law and with notice)
• Feedback, reviews, and survey responses
• Content of messages sent through our website contact forms

3.7 User-Generated Content

If you submit reviews, post comments, share photos, or otherwise contribute content to our platform or social media channels, we collect and may display that content publicly.

3.8 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you log in using a social account or interact with our social media pages
• Delivery platform partners (such as third-party delivery apps)
• Marketing and analytics partners
• Publicly available data sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, both online and in-store
• Managing your customer account and preferences
• Coordinating delivery and pickup services
• Sending order confirmations, receipts, and status updates
• Facilitating payment processing and managing billing
• Handling returns, refunds, and complaints

4.2 Customer Service and Support

• Responding to your inquiries, requests, and complaints
• Providing technical support for our digital platforms
• Improving our customer service processes

4.3 Marketing and Promotional Communications

• Sending promotional offers, coupons, and special deals via email, SMS, or push notifications (with your consent where required)
• Personalizing marketing content based on your order history and preferences
• Operating loyalty programs and rewards systems
• Conducting sweepstakes, contests, and promotional campaigns
• Displaying targeted advertisements on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying STOP to any SMS, or contacting us at [email protected].

4.4 Analytics and Business Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Understanding customer preferences to enhance our menu and offerings
• Conducting internal research and data analysis
• Measuring the effectiveness of our marketing campaigns
• Generating aggregated, anonymized statistical reports

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Enforcing our Terms of Service and other policies
• Responding to lawful requests from law enforcement and regulatory authorities
• Protecting the rights, property, and safety of our company, customers, and the public

4.6 Business Operations

• Managing our internal business operations and administration
• Processing job applications and managing employment relationships
• Evaluating and completing corporate transactions, such as mergers or acquisitions

5. Legal Basis for Processing

We process your personal information based on the following legal grounds under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act:

• Performance of a Contract: Processing is necessary to fulfill your food orders and provide you with our services
• Legitimate Business Interests: Processing for analytics, fraud prevention, and improving our services where these interests are not overridden by your rights
• Consent: Where you have provided explicit consent for marketing communications or optional data collection
• Legal Obligation: Where processing is required to comply with applicable laws and regulations

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party companies and service providers who assist us in operating our business. These parties are contractually obligated to protect your information and may only use it for the specified purposes. These include:

• Payment processors – to securely handle credit card and payment transactions
• Delivery and logistics partners – to fulfill food delivery orders
• Cloud hosting and IT providers – to maintain and secure our digital infrastructure
• Email and SMS marketing platforms – to send communications on our behalf
• Analytics providers (such as Google Analytics) – to help us understand website usage
• Customer service platforms – to manage support interactions
• Advertising networks – to deliver targeted advertisements
• Point-of-sale and ordering system providers – to process in-store and online orders

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business assets. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in co-branded promotions or contests.

6.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify any individual with business partners, advertisers, researchers, or the public for various purposes, including market research and industry reporting.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including maintaining your shopping cart and session
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our campaigns

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including online ordering.

For California residents, you may also exercise your right to opt out of the sale or sharing of personal information collected through cookies for cross-context behavioral advertising by visiting our Do Not Sell or Share My Personal Information page or contacting us at [email protected].

For more detailed information about the cookies we use, please refer to our full Cookie Policy, which is available on our website.

8. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

8.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is protected using industry-standard SSL/TLS encryption protocols
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant third-party processors and is not stored on our servers
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions
• Password Security: User passwords are stored using industry-standard hashing algorithms
• Regular Security Audits: We conduct regular security assessments and vulnerability testing of our systems
• Employee Training: Our staff receive regular training on data protection practices and security protocols
• Incident Response Plan: We maintain a formal incident response procedure to address data breaches promptly

8.2 Data Breach Notification

In the event of a data breach that is reasonably likely to result in risk to your rights and freedoms, we will notify you and relevant regulatory authorities as required by applicable law, including applicable state data breach notification laws. We will provide notification without undue delay and, where feasible, within the timeframes required by law.

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

9. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and similar state privacy laws.

9.1 Rights Available to All US Residents

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA, including:

• Right to Opt-Out of Sale or Sharing: The right to direct us not to sell or share your personal information to third parties for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to what is necessary to provide the services
• Right to Know About Automated Decision-Making: The right to request information about our use of automated decision-making technologies

9.3 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at modpizzafood.rest and using our online privacy request form

To protect your privacy and security, we will verify your identity before processing your request. We may ask you to provide certain identifying information to confirm your identity. We will respond to verifiable requests within 45 days, and may extend this period by an additional 45 days when necessary, with prior notice.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to verify your identity directly with us.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose for which it was collected.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. In some cases, we may be required to retain certain data for longer periods to comply with legal obligations.

11. Children's Privacy

We do not intentionally market our online services to minors, and we do not knowingly collect personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). Our website and online ordering services are designed for adults who are of legal age to enter into binding contracts.

If you are under 18 years of age, you may not use our website, create an account, or provide any personal information without the supervision and consent of a parent or legal guardian. By using our services, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

12. International Data Transfers

Mod Pizza is based in the United States, and we primarily operate within the United States. Your personal information is collected, stored, and processed in the United States.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country. By using our services, you consent to the transfer of your information to the United States.

When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws. We may use standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms to protect transferred data.

If our service providers or business partners are located in other countries, we require them to maintain adequate data protection standards consistent with applicable law and our contractual requirements.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media platforms, and services that are not owned or controlled by Mod Pizza. This Privacy Policy applies only to our own website and services. We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. The inclusion of links to third-party sites does not imply our endorsement of those sites or their privacy practices.

Third-party services we commonly integrate with include:

• Social media platforms (such as Facebook, Instagram, Twitter/X)
• Google Analytics and Google Ads
• Third-party delivery platforms
• Payment gateways and processors

14. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection practices in response to DNT signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also visit the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org to opt out of interest-based advertising.

15. State-Specific Privacy Rights

15.1 California Residents

In addition to the rights described in Section 9, California residents have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• The right to know the categories of personal information collected, the sources, the business or commercial purpose for collection, and the categories of third parties with whom we share information
• The right to opt out of the "sale" or "sharing" of personal information as defined under California law
• The right to limit use of sensitive personal information
• Protection from retaliation for exercising your CCPA rights

California's "Shine the Light" law (California Civil Code Section 1798.83) also permits California residents to request information about disclosure of their personal information to third parties for direct marketing purposes once per year.

15.2 Residents of Other States

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states with comprehensive privacy laws may have additional rights under their respective state laws. We are committed to honoring privacy rights to the extent required by applicable state law. Please contact us at [email protected] to submit any state-specific privacy requests.

16. Filing Complaints with Regulatory Authorities

If you have concerns about our privacy practices that we have not addressed to your satisfaction, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces consumer protection laws in the United States, including protections related to privacy and data security. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357

16.2 California Attorney General (California Residents)

California residents may contact the California Attorney General's Office for privacy-related complaints:

• Website: oag.ca.gov/privacy

16.3 California Privacy Protection Agency (CPPA)

The California Privacy Protection Agency (CPPA) oversees enforcement of the CPRA. California residents may contact the CPPA at:

• Website: cppa.ca.gov

16.4 State Attorney General Offices

Residents of other states may contact their respective state Attorney General's office to report privacy concerns or data protection violations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Post the updated policy on our website with the new effective date prominently displayed
• Send an email notification to registered users when changes are significant
• Display a notice on our website homepage or at the point of data collection

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the revised policy.

We will maintain an archive of previous versions of this Privacy Policy, which you may request by contacting us at [email protected].

18. Automated Decision-Making and Profiling

We may use automated processes and algorithms to analyze your personal information to provide personalized experiences, such as recommending menu items based on your order history or delivering targeted promotions. These automated processes help us tailor our services to your preferences.

We do not use fully automated decision-making processes that produce legal or similarly significant effects about you without human review. If you have questions about our use of automated decision-making, you may contact us at [email protected].

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us with a privacy inquiry or rights request, please include:

• Your full name and email address associated with your account (if applicable)
• A clear description of your inquiry or request
• The specific right you wish to exercise (if applicable)
• Any other information that may help us process your request efficiently

We will acknowledge receipt of your request within 10 business days and provide a substantive response within 45 days, unless an extension is required by the complexity of your request, in which case we will notify you of the extension and expected response date.